general-terms-and-conditions-online-and-taught-courses

This Coaching Agreement states the terms and conditions that govern the interactions and services provided by Satori Health & Wellness Coaching Ltd (BN 78770 1523) of 1152 Chapman Street, Victoria BC, V8V2T6 and The Pro-Mind Experience, housed in Thinkific.com, and YOU, who agrees to be bound by this Agreement. 

You may contact us at info@satorihwcoaching.ca.

These terms and conditions are in addition to the Website Disclaimer and apply to the sale of any Online Course and/or Taught Course.  Please read these terms and conditions carefully, to the end, before continuing in our Online Course and/or Taught Course and print-off a copy for your records.

If there is any conflict between our Website Disclaimer, these terms and conditions and any Course Specific Terms and Conditions which might apply to a specific Online Course or Taught Course then the conflict shall be resolved by applying the following order of priority:

  1. Course Specific Terms and Conditions;
  2. These Standard Terms for the Purchase of Online and Taught Courses;
  3. Website Disclaimer.

1. Definitions

“Confidential Information” means information provided by one party to the other in written, graphic, recorded, machine readable or other form concerning the business, clients, suppliers, finances and other areas of the other party’s business or products, including, without limitation, the Course Materials, but does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any court or regulatory authority, or any information already in the possession or control of the disclosing party.

“Course Materials” means the information provided by Satori Health & Wellness Coaching Ltd to accompany a course provided as part of the Services in hard copy or electronic form.

“Fees” means the fees paid by you or your employer to Satori Health & Wellness Coaching Ltd for the Services.

“Intellectual Property Rights” means copyright, rights in or relating to databases, patent rights, performers’ rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.

“Online Course” means the delivery by us of an online course pursuant to which you learn program/course materials remotely.

“Services” means the provision of the Online Program and/or the Course Materials together with such other services as agreed from time to time and purchased by you through the Website or by telephone.

“Website” means www.satorihwcoaching.ca, www.satorihealth.thinkific.com and www.themindfulclincian.xperiencify.io

“you” means the individual purchasing and/or enrolled in the Services.

2. The Services

2.1. A description of the Services together with the dates on which the Services will begin are available through your employer, or on our website.  We will provide the Services with reasonable care and skill in accordance with the description set out on the Website.

2.2. We reserve the right to vary or withdraw any of the Services described on the Website without notice.

2.3 We expect you to confirm that the Services you are purchasing, or enroling-in, will meet your needs.  We do not make any guarantee to you that you will obtain a particular result, professional qualification or employment opportunity from your purchase and completion of any of the Services.

3. Ordering Services

Purchasing Services via the Website

3.1. In order to purchase any of the Services on-line you must register for an account with us via the Website.  If you already have an account with us you can log into your account using your user name and password.

Purchasing Services via the Telephone

3.2. To purchase a Service over the telephone please call +250-884-7224. You do not need to have registered for an account with us to purchase any of the Services over the telephone. You must, however, register for an account with us to access your course on-line.

3.3. When you place an order for a Service via the Website, or telephone you are offering to purchase the Services on these terms and conditions.  Satori Health & Wellness Coaching reserves the right to cancel or decline your order or any part of your order at any time until it has been confirmed in accordance with clause 3.5 below.

3.4. Following receipt by us of your order for Services via the Website or on the telephone we will contact you confirming receipt of your order. 

3.5. A legally binding agreement between us and you shall come into existence when we have :

(a) accepted your offer to purchase Services from us by sending you an email confirming the purchase; and

(b)    received payment of the relevant Fees from you in accordance with clause 5 below. 

3.6. Where your order consists of multiple Online Courses, each individual course will be treated by us as a separate offer to purchase.  

3.7. Satori Health & Wellness Coaching Ltd does not and is not responsible for booking any examination with any professional body or examination board.


4. Cancellation and Variation
4.1. Subject to clause 4.2 below, where we have accepted / confirmed the Services being purchased by you and formed a legally binding agreement with you in accordance with clause 3.5 above. You are not permitted to cancel your purchase of the Services. 

4.2. If you have purchased an Online Course and have already accessed, downloaded all or part of the Online Course and/or started to use that Online Course then you shall have no right to cancel your order.

4.3. Notwithstanding clause 4.1 there is no other right to cancel or vary your purchase of Services and any other cancellation and / or variation of course dates will be at the entire discretion of Satori Health & Wellness Coaching Ltd

5. Fees
5.1. The Fees for the Services shall be as set out on the Website or as told to you over the telephone at the time you placed an order for them. 

5.2. Unless otherwise specified at the time you purchase the Services the Fees are exclusive of GST or other local taxes, the cost of some personal course materials and any delivery costs payable in respect of the delivery of personal course materials to you.  Each of these costs will be set out in the Website or told to you over the telephone prior to your purchase the Services.

5.3. Fees for the Service selected by you on the Website or purchased over the telephone shall be paid by cheque or debited from your credit / debit card at the time of purchase.  Fees must be paid in full prior to you, or enrolled employees, have access to any Online Course.

5.4. Any fees charged by your debit or credit card provider in connection with your purchase of Services are for your own account and Satori Health & Wellness Coaching Ltd shall not be responsible for these.

5.5. You shall be responsible for all costs you incur in connection with your attendance at any of our Online Programs or Course.

6. Liability

6.1. No part of the provision of the Services shall be deemed to be, nor is it intended to be, nor should it be taken to be, the provision of investment advice.

6.2. Although Satori Health & Wellness Coaching aims to provide the Services to the highest standards of the industry, neither it, nor its trainers accept any liability for (i) any inaccuracy or misleading information provided in the programmes or Course Materials and any reliance by Client on any such information, (ii) any loss or corruption of data, (iii) any loss of profit, revenue or goodwill, or (iv) any indirect, special or consequential loss arising from any breach of the terms of this Agreement.

6.3. Except to the extent that they are expressly set out in these terms and conditions, no conditions, warranties or other terms shall apply to the Services.  Subject to clause 6.5 no implied conditions, warranties or other terms apply (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description).

6.4. Subject to clause 6.5 below, Satori Health & Wellness Coaching Ltd total liability arising from or in connection with these terms and conditions and in relation to anything which we may have done or not done in connection with these terms and conditions and the delivery of the Service (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the Fees received by us in connection with the relevant Online Program or Course in relation to which a dispute has arisen.

6.5. Nothing in this Agreement shall exclude or limit Satori Health & Wellness Coaching Ltd’s liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation or (iii) any other matter which under Canadian Or U.S. law may not be limited or excluded.

6.6. No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us.

7. Intellectual Property

7.1. All Intellectual Property Rights in the Course Materials, Online Courses and the discourses made by coaches, consultants and trainers in the Course Programs are, and remain, the intellectual property of Satori Health & Wellness Coaching Ltd or its licensors, whether adapted, written for or customised for the Client or not.

7.2. You are not authorised to:-

(i) copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission;

(ii) record on video or audio tape, relay by videophone or other means the Online Program or Course given

(iii) use the Course Materials in the provision of any other course or training whether given by us or any third party trainer;

(iv) remove any copyright or other notice of Satori Health & Wellness Coaching Ltd on the Course Materials;

(v) modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Online Program.

Breach by you of this clause 7.2 shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any Services, including but not limited to access to the Online Programs or Courses.

7.3. In consideration of the Fees paid by you, we grant to you a limited, non-transferable, non-exclusive licence to use the Course Materials and the software in respect of the Online Program or Course for the sole purpose of completing the Online Program and / or Course.

8. Confidentiality

8.1. Each party shall keep the other party’s Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it.

8.2. Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them.

8.3. This clause shall continue notwithstanding termination of these terms and conditions.

9. Termination

9.1. We shall be entitled to terminate these terms and conditions and cease to provide you with any Services with immediate effect in the event that you:

  1. fail to pay when due your Fees;
  2. act in an aggressive, bullying, offensive, threatening or harassing manner towards any employee of Satori Health & Wellness Coaching Ltd, any coach or trainer who provides the support in our Program or Courses or any student who attends any group coaching sessions.
  3. steal or act in fraudulent or deceitful manner towards us or our employees or any other students who may be on our premises or attending our Programs or Courses;
  4. intentionally or recklessly damage our property or the property of our employees;
  5. commit any criminal offence committed on our premises or where the victim is our employee;
  6. are in breach of these terms and conditions.

9.2. On termination clause 6 (liability), 7 (intellectual property rights), 8 (confidentiality) and 10 (restrictions) shall continue notwithstanding such termination.

10. Assignment

Any Services provided by us under these terms and conditions are personal to you and cannot be transferred or assigned to any other person.

We shall be entitled to assign these terms and conditions to any other company without prior notice to you.

11. Entire Agreement

 These terms and conditions, together with the Website Disclaimer and Course Specific Terms and Conditions are the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral. You confirm that you have not relied on any representations in entering into these and any other terms and conditions with us.  Nothing in this clause or terms and conditions shall limit liability for any fraudulent misrepresentation.

12. Force Majeure

Satori Health & Wellness Coaching Ltd shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, failure to provide a course caused by a death in the trainer’s family, illness of the trainer, Government edict or regulation.

13. Assignment

We may assign, transfer, sub-contract any of our rights or obligations to any third party at our discretion.

14. Data Protection

14.1 The nature of the Services provided by us means that we will obtain, use and disclose (together “Use”) certain information about you (“Data”). This statement sets out the principles governing our Use of Data. By purchasing the Services you agree to this Use.

14.2 When you register with us you will need to provide certain Data such as your contact details or employee contact details and demographic information, as per our requirements. We will store this Data and use it to contact you, provide you with details of the Services you have purchased and otherwise as required during the normal provision of the course.

14.3 We may also use the above Data, and similar Data you provide us in response to surveys, to aggregate user profiles and, unless you click on the relevant button on the Registration Form, provide you with communications. We will not pass any personal data onto anyone outside of Satori Health & Wellness Coaching Ltd,

14.3 To enable us to monitor and improve our Services, we gather certain aggregated information about you, or your employees, including details of your operating system, browser version, domain name and IP address, the URL you or they came from and go to and the parts of the Website you visit.

14.4. We use information such as your User ID, session identifiers and password to enable us to identify whether you or your employees are using our services, assist with the provision of services and to ensure that you have access to relevant products. We will only read cookies from your cookie file placed there through your web browser’s interaction with the Website.

14.5. Our products may link to third party websites and we are not responsible for their data policies or procedures or their content.

14.6. Satori Health & Wellness Coaching Ltd endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose. You accept the inherent security implications of being and transacting on-line over the internet and will not hold us responsible for any breach of security.

14.7. Satori Health & Wellness Coaching Ltd may supplement the information that you provide with information we receive from your employer.

14.8. If you wish to change or update the data we hold about you, please e-mail info@satorihwcoaching.ca

15. Law and Jurisdiction

This Agreement is subject to Canadian law and the parties submit to the exclusive jurisdiction of the Canadian courts in connection with any dispute hereunder.

16. Anti-Bullying

Satori holds a zero tolerance policy for bullying within our Mindful Clinician Facebook Community or within the Leaderboard of our internal program, the ProMind Experience.

If bullying or intimidation is communicated to us, by a participant in our program, s/he will have the option of being placed in a different Mindful Clinician group, where they feel more at ease to grow and be supported. All comments are reviewed and monitored, and should a comment be inappropriate we have the liberty to remove it. If disciplinary action is required, we will bring it up with the person and request the style of communication stop and offer strategies to repair. Satori Health & Wellness Coaching Ltd reserves the right to remove someone should their comments be inappropriate after discussion and warnings provided.

17. Notices

You can contact us by any of the following methods:

Email:info@satorihwcoaching.ca

Post: Satori Health & Wellness Coaching Ltd, 1152 Chapman Street, Victoria, British Columbia, Vancouver Island, Canada, V8V 2T6

What happens in our community stays in our community. Our team coaches, consults and leads the groups and we will discourage all forms of external leadership as much as possible.

The ProMind Experience is Satori’s program, and all content is copyrighted and registered as assets of Satori Health & Wellness Coaching Ltd. We will be supporting the community with encouragement, and all peer support will be within Satori’s platform. No pop-ups groups are allowed, and no leadership training should occur in hospital with the use of our program.


Student Personal Growth & Success Agreement 


By enrolling in The Pro-Mind Experience, I agree to:

  1. Follow the 5-Step for Peak Performance system in perfect order: 

Yep, you’re absolutely gonna be tempted to jump ahead… but you also understand that this system has been created to build awareness, shift you from overwhelm, and cut off all potential sources of heading down the rabbit hole — all while giving you the freedom to start creating new results with potentially new relationships in your life from the moment you learn this 5-Step system

  1. Join the founding members inside the private community as described inside the program:

I know… I know… another group to join, right? 

But here’s what you gotta know: 

This isn’t just some token throw-in. 

I’m aiming to build a tight-knit community of mindful health practitioners from multiple disciplines and the group has been put together to make sure you NEVER stay stuck for more than a few hours at a time — meaning more momentum, quicker strategic wins, and a tribe of like-minded health professionals who are always ready to share a virtual happy dance with you 🙂 

  1. Put your exclusive BONUSES to profitable use:

If you haven’t noticed yet, your bonus area might have been stocked with an EXTRA high-impact bonus (in addition to the community). 

>>> The Banish Burnout Bootcamp Training Series (Value – $197)

This bonus is NOT a random “throw in”… 

But a VERY important bonus training (with a real world value of $197), that will help you take a deeper dive into your problem areas, and some key ways to motivate you towards action in a targeted way, before you start in The Pro-Mind Experience. 

… and elegantly pivot you into the most effective sprint strategies for your situation so that you can actually start shifting your energy to being happier. 

  1. Schedule at least 3/5, 60-minute Zoom Live sessions this week:

Everything inside The Pro-Mind Experience has been designed for slow and steady growth, not sprinting. 

From the bite-sized training videos, to the checklists, and “visioning” program design. 

Meaning you’ll NEVER be wasting time scratching your head saying “what do I do next” or spinning your wheels with half a dozen random strategies that never get you anywhere. 

Instead, you’ll be re-allocating the SAME amount of time that most people spend in perpetual overwhelm towards confidently implementing the modules, lesson-by-lesson — and experiencing experiential growth every single day (don’t you love that experiential learning thing? I’ll never forget 4th year nursing!!)

But you still gotta plug yourself into Satori’s system for it to work, and take action towards those important program goals to reach your own personal goals 🙂 

So take a look at the Program Schedule in one of my introductory emails and schedule these in. If you can try to work your schedule around them to show up live, you’ll get so much more out of the program. Of course, if you can’t, don’t feel bad. This is about you feeling as good as you can.

  1. Get started in the special Bonus Toolkit – 17 Ways Mindfulness Can Be Used In The Clinical Setting:

This bonus, out of all of them, is the best way to keep working the strategies and systems taught inside The ProMind Experience. This will help you integrate the content you learn throughout the program and become a leader in applying mindfulness in your practice and in the workplace. And for those who are intimidated by the word “toolkit”, I want to ease your worried mind – it’s nothing crazy! 

  1. Familiarize yourself with the Self-Confidence Formula:

In order to build some new order to your life and properly heal old wounds, we need the confidence to move forward and stick with the plan. Many times, our old subconscious programming takes over and the ego says “give up, this isn’t really that important”. That’s just your brain keeping you safe and wanting to hold onto the same reality you’ve known. Napoleon Hill 

Have fun love! 

Create a new iTunes playlist. 

Run a hot bath.

Create new lyrics to a song. 

Ask your barista to make you a custom Pro-Mind Experience unicorn Frappucino 😉

With the overwhelm and confusion stripped out of your life, you now have total PERMISSION to actually enjoy the process of waking up and going to work each day! 

These “agreements” are critical. 

Especially for health practitioners who’ve slipped into overwhelm, distraction or confusion in the past… and want to re-approach their life with a full tank of awareness and excitement. 

And although we haven’t *officially* opened-up Module 1 inside The Pro-Mind Experience yet…

… I wanted to give you a head start. 

So take advantage and know that I’m always holding space for you to shine bright. 

Love & Light, 

-Lynn A Chénier, BScN, MA

Mindfulness Coach | Health Consultant | Vedic Meditation Teacher | Reiki Master

Connect, Shift, and Grow in the MINDFUL CLINICIAN ONLINE COMMUNITYBOOK YOUR DEMO NOW!
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